Order Acceptance, Fulfilment & Cancellation Policy

1. Order Acceptance SLA

Vendors must accept or reject incoming orders within 5 minutes of notification. Unanswered orders will be automatically reassigned or cancelled to prevent customer delay.

2. Unilateral Vendor Cancellations

Repeated order cancellations due to out-of-stock discrepancies impact platform reliability. Vendors maintaining cancellation rates exceeding 5% in a calendar month are subject to search visibility demotion or temporary catalog pausing.