Return, Replacement & Damaged Product Policy

1. Inspection at Delivery Handover

We encourage all customers to inspect the outer seal and item count upon handover before sharing the delivery OTP with the rider. If the package shows severe damage, leakage, or incorrect labeling, you may reject the item directly at your doorstep.

2. Return Windows by Category

• Packaged Groceries & Household Goods: Eligible for return or free replacement within 24 hours of delivery if unopened, unused, and in original manufacturer packaging with batch number intact.
• Fresh Vegetables, Fruits & Dairy: Must be inspected at delivery or reported within 4 hours of handover with photo proof if quality defects are discovered.
• Cooked Restaurant Meals: Due to health and food hygiene standards, physical returns of cooked meals are not accepted. In case of wrong dish delivery or quality defect, a replacement dish or refund is issued.
• Home Services: Service workmanship is backed by a 7-day rework guarantee. If an electrical or plumbing repair fails within 7 days of service completion, the technician will revisit free of diagnostic charges.

3. Replacement Procedure

When a replacement is requested and approved, a replacement pickup is assigned to the nearest rider. If the exact product is out of stock at the partner store, a full refund will be processed immediately.