Vendor Refund, Return & Dispute Policy

1. Customer Return Deductions

When a customer return is approved due to verified vendor fault (wrong product dispatched, expired product, damaged seals), the item value is deducted from the merchant wallet.

2. Dispute Escalation Procedure

If you believe a customer claim is fraudulent or that goods were damaged in transit by the delivery rider, submit a merchant dispute ticket within 48 hours of deduction with your packaging dispatch CCTV or photo log. Our merchant dispute board investigates and reimburses wrongfully deducted balances.