Accident, Safety & Emergency Procedure
Last updated: 14 October 2026
1. Mandatory Safety Standards
Riders must wear a certified ISI helmet at all times during delivery. Safe riding practices must be observed; traffic violations and reckless driving are strictly prohibited.
2. Emergency Helpline
In case of road accident, medical emergency, or hostile confrontation, riders should immediately trigger the in-app SOS button or dial our Rider Emergency Desk at +91 99551 20600.