Food Order Cancellation, Refund & Quality Rules

1. Fresh Preparation SLA

Food orders placed on Murliganj Local Store are prepared freshly upon order placement by licensed local restaurant partners. Average preparation time ranges from 15 to 30 minutes.

2. Tamper-Evident Packaging

Restaurant partners are contractually required to seal all food containers with tamper-evident stickers. If your package arrives with broken seals or visible spillage, please take a photograph and reject the delivery.

3. Missing Items & Quality Redressal

If any item is missing from your restaurant order or if the food quality is defective (stale, sour, cold, or incorrect dish), notify support within 2 hours of delivery with photographic evidence for immediate replacement or full refund.