Escalation Matrix

This Escalation Matrix ("Policy") is published by MurliGanj Local Store ("Platform", "we", "us", or "our") and is applicable to every user of our website, mobile applications, and related services. By accessing or using the Platform, you acknowledge that you have read, understood, and agreed to this Policy.

1. Overview

This page explains how users can reach MurliGanj Local Store for help and how we handle support requests.

2. How to Reach Us

Users can contact us through the Help Center, Support Ticket, or the published contact details. The Grievance Officer can be reached for escalations.

3. Response Timelines

We aim to acknowledge support requests promptly and resolve them in a reasonable timeframe based on severity.

4. Escalation

Unresolved issues may be escalated through the Escalation Matrix to senior support and, where required, to the Grievance Officer.

5. Report Abuse

Users are encouraged to Report Abuse for any unsafe, fraudulent, or policy-violating content or behaviour.

6. Changes to this Policy

Support processes may be refined over time to improve response quality.

7. Contact

See the Contact Us page for current channels.

This is a boilerplate policy generated for MurliGanj Local Store. Please review and customise it with your final legal wording before relying on it.