Grievance Redressal
Last updated: 14 October 2026
Grievance Redressal Mechanism
In accordance with the Information Technology Act, 2000 and rules made thereunder, and the Consumer Protection (E-Commerce) Rules, 2020:
Grievance Redressal Officer: Saurabh Kumar
Email: grievance@murliganjlocal.store
Alternate Email: contact@murliganjlocal.store
Address: Murliganj, Madhepura, Bihar - 852122, India
Timelines & Escalation
- Acknowledgement: All grievances are acknowledged with a ticket ID within 48 hours.
- Resolution: Formal redressal and resolution is delivered within 30 days of ticket creation.
- For active delivery or transaction emergencies, use in-app chat for immediate assistance.