Internal Policy (Admin & Staff)
Last updated: 08 October 2026
1. Scope
This internal policy applies to platform administrators and support staff.
2. Data Access
Access customer/vendor/rider/provider data only when required for a support or verification task. Never export or share personal data outside the platform.
3. Verification
Verify documents honestly. Support review is automatically marked SKIPPED when an admin directly approves an applicant.
4. Payments
Never modify wallet balances, charges or payment records directly in the database — always use the admin UI so audit trails are preserved.